We are committed to providing our clients the best service and highest quality products

Frequently Asked Questions

Frequently Asked Questions

Below, we have tried to answer the most frequent questions we get asked. If you are still not able to find your answer, please contact us directly so that we may assist.

Once you have proceeded to checkout, you must pay the full amount of your order.

All our online payments are processed through PayFast, Snapscan or Yoco.  These payments methods are all secure.  Once payment has been made, we will immediately start processing your order.

No, we don’t have minimum order quantities that you must adhere to, we accept both small and large order sizes.

Yes you can, once you add your product to the shopping basket, you will see there is an option for you to add some text, or some instructions.

Unfortunately, no. We make use of products that have a special coating on them. Without the special coating the image will not transfer.

No, designs are printed directly on to the mug using specialised equipment.

Please choose from one of our designs (or you can upload your own design in our custom mug page.

Artwork to be supplied in a high resolution jpeg or png file. The bigger the size of the artwork the better the quality will be.

It depends on the quantity of your order.  If everything is in stock you can have it within 24-72 hours, or sooner.  Delivery will depend on the type of service you choose e.g. courier or collection.

No, at the moment we only service customers residing within the Republic of South Africa.

Shipping costs are calculated when you checkout and will depend on the quantity of mugs ordered. All orders are delivered with care and safely secured with bubble wrap.

Please expect delays during busy times e.g Christmas

If you’re not happy with your product for any reason whatsoever, you may have it exchanged for any other product of similar value.  By similar, we mean give or take ten Rand.  If we’ve messed up, we’ll arrange with the couriers to collect the goods from you provided it’s from the same address we delivered to.

We recommend that all our mugs/products be hand washed rather than using the dishwasher.

Delivery – We courier directly to your door, anywhere in South Africa. All delivery details are provided at checkout. This process take approximately 2-5 working days.

Collect – You can choose to collect from a premises in Paarden Eiland.

Please note customers can organise their own couriers to collect from us should they require an overnight parcel to be delivered urgently. While we
do not unfortunately deal with overnight queries regarding delivery but we will gladly assist with urgent orders.

Shipping fees will be calculated at checkout based on you location within South Africa.

Mugs are available in ceramic, plastic, and enamel. Ceramic is the preferred material as it is more environmentally friendly than plastic and won’t conduct heat as much as an enamel cup would do.

All designs and photos look the best when printed on a ceramic coffee mug.

All our prints, be it a custom design or a photo, are permanently printed onto the mugs.

At Mugshots, we only perform Sublimation printing and not Decal printing. Sublimation printing is ideal as it allows for faster turnaround times, especially when each mug needs a different print.

Anything and everything! From photos, company logos, text, quotes, messages, and more, all can be printed in high quality on the surface of customised printed coffee mugs.

Yes, they can be washed with water and detergent like normal utensils. The print is permanent and won’t wash off during cleaning.

A ceramic mug retains heat better than metallic or plastic mugs, but it’s not as heat insulated as a flask.

A colour changing mug, also known as a magic mug, changes colour when hot liquid is poured inside. It’s made of ceramic with a coating of temperature-sensitive ink, which reacts to temperature changes, revealing the hidden image or text.

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